Payment, Cancellation, Rescheduling & Refund Policy

A deposit may be required to reserve your appointment. Any deposit collected will be applied toward the total cost of the scheduled service.

By submitting a deposit or payment and booking an appointment, you acknowledge and agree to the terms below.

We kindly request at least 24 hours’ notice for all cancellations or appointment changes.

• 24 hours or more before the appointment: Your deposit may be transferred to a future appointment, subject to availability.
• Less than 24 hours before the appointment: The deposit may be forfeited.
• No-shows: The deposit will be forfeited.

Repeated late cancellations or no-shows may require full prepayment for future appointments.

Please arrive on time for your appointment. A late arrival may reduce the time available for your treatment. If the appointment cannot be completed because of a late arrival, it may be considered a late cancellation and the deposit may be forfeited.

Deposits and payments are generally non-refundable once an appointment has been reserved, except where required by applicable law or when otherwise approved by Zeyn Aesthetics.

If you have a concern about a service, please contact us directly so we can review the situation and work toward an appropriate resolution.

If you have a question or concern regarding a charge, please contact Zeyn Aesthetics before initiating a payment dispute or chargeback. When responding to a disputed transaction, we may provide appointment records, payment records, the applicable cancellation policy and other relevant documentation to the payment processor.

By booking an appointment and submitting payment, you confirm that you have reviewed and agreed to Zeyn Aesthetics’ Payment, Cancellation, Rescheduling & Refund Policy.

Zeyn Aesthetics reserves the right to modify this policy when appropriate and as permitted by applicable law.